Straightsell has a proven project process which ensures timely project delivery on completion of which, ongoing technical support is provided as part of your contract at no additional cost.
Projects
Each Straightsell Platform eCommerce Integration project progresses as shown below, ensuring that you receive the best of care from project kick-off right through to website launch.
Onboarding
Project Kick off meeting
Info pack for integration & design
Access to project task board
Access to help centre
Integration and Design
Integration configuration
Integration training
Design discussion and finalisation
Catalogue and Website Build
Product catalogue completion
Website design and build
Add-on installation
Training and Finalisation
CMS training
QA and handover
User acceptance testing
Final website remediation
Website Launch
Website launch
Transition to support
Support hypercare period
Each project has ample resources provided, this includes:
Project Manager: The project manager is available to you for the entire life of the project and will be your main point of contact.
Help Centre: Access to the help centre including a section specifically tailored to customers in the project phase.
Project Task Board: Access to an interactive project task board listing all of the tasks required to be completed for your project.
Post Project Hypercare: Upon launch, each customer receives priority support (hypercare) for a two week period.
Updates
If you require additions or changes to your website, please contact Support. We will assess the scope of the change you require and determine whether a quotation is needed. Where this is the case, a similar process to a project is followed to ensure a quality outcome.
