Call us in Australia on 1300 136 456 or New Zealand on +61 8 7078 4580

Call us in AU on 1300 136 456 or NZ on +61 8 7078 4580

Projects and Updates

Straightsell has a proven project process which ensures timely project delivery on completion of which, ongoing technical support is provided as part of your contract at no additional cost.


Each Straightsell Platform eCommerce Integration project progresses as shown below, ensuring that you receive the best of care from project kick-off right through to website launch.

  • Project Kick off meeting
  • Info pack for integration & design
  • Access to project task board
  • Access to help centre
Integration and Design
  • Integration configuration
  • Integration training
  • Design discussion and finalisation
Catalogue and Website Build
  • Product catalogue completion
  • Website design and build
  • Add-on installation
Training and Finalisation
  • CMS training
  • QA and handover
  • User acceptance testing
  • Final website remediation
Website Launch
  • Website launch
  • Transition to support
  • Support hypercare period

Each project has ample resources provided, this includes:

  • Project Manager: The project manager is available to you for the entire life of the project and will be your main point of contact.
  • Help Centre: Access to the help centre including a section specifically tailored to customers in the project phase.
  • Project Task Board: Access to an interactive project task board listing all of the tasks required to be completed for your project.
  • Post Project Hypercare: Upon launch, each customer receives priority support (hypercare) for a two week period.


If you require additions or changes to your website, please contact Support. We will assess the scope of the change you require and determine whether a quotation is needed. Where this is the case, a similar process to a project is followed to ensure a quality outcome.

Qualify and Quote
  • Qualify your request
  • Send a quote for approval
Implementation and Testing
  • Quote implementation
  • QA and handover
UAT and Release
  • User acceptance testing
  • Release of changes to the website