Terms and Conditions

Straightsell confirm that the following terms and conditions apply:

  • All licensing and 1st year service and hosting fees are billed upon acceptance of a proposal,
  • All time based services fees quoted are an estimate only and are billed based on actual time incurred, monthly in arrears,
  • All annual service and hosting fees are invoiced annually in advance,
  • Your website is created using a combination of code languages that are compliant with the Straightsell Control Panel. All dynamic shopping cart functionality, product lists and pages, ordering functionality including gateway pages, forms, and source code is owned by Straightsell and is non transferable to another website host in the advent of you wishing to change hosts. You have ownership of all the images, content and original graphical design.
  • We may supply you with the website template and static content pages, though they may not be compatible with any other platform system. Any copyrighted content and images that are provided by you to us are your responsibility,
  • In general, Straightsell supports the current and prior major release of Chrome, Firefox, Internet Explorer, Safari and Android at the time your website is tested for launch, with one exception:
    • The Straightsell Control Panel supports Firefox only.
  • Where a proposal is entered into by a company then the director signing the proposal guarantees the obligations of their company under the agreement,
  • Any disbursement expenses such as onsite training are not included in this agreement and will be charged as incurred,
  • All amounts due are payable within 14 days of issue of the invoice,
  • Our standard policy is no refunds, and no credits if you cancel after the month the invoice was rendered,
  • In the event you default in making payment and recovery action is undertaken, you will be responsible for all expenses in relation to the collection of the outstanding amount including, but not limited to, all charges and fees, legal costs on an indemnity basis, and disbursements,
  • All pricing quoted is GST exclusive,
  • Straightsell includes:
    • Access to all the modules of Straightsell including all eCommerce functionality, all content and email campaign functionality,
    • Access to upgraded Control Panel functionality released during the periods you continue to pay your annual service and annual hosting fees, and
    • Access to bug fixes for core Straightsell application as required.
  • Website hosting includes:
    • Your Straightsell website supported on a shared hosting infrastructure with the rest of our Straightsell clients,
    • Performance and security monitoring to ensure the security of your information,
    • Backup of your Straightsell website and data,
    • 24 hour 7 day monitoring of the infrastructure supporting your Straightsell website,
    • Best effort availability for your website by way of infrastructure redundancy in the event of hardware failure,
    • Support desk during office hours, 9am to 5pm (CST).