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If you require assistance, please consult the knowledgebase or raise a support ticket via the Help Centre, alternatively, you can call us during office hours.

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Support

25/04/2024 - 11:24AM: All systems are operational

Thursday 25th April 2024 - Office Closed - ANZAC Day Public Holiday

Please note the office is closed on Thursday 25th April 2024 for the ANZAC Day Public Holiday.

Straightsell provides comprehensive ongoing technical support for all customers, ensuring you get assistance at all times.

Every customer who completes a project with us receives ongoing technical support from our Adelaide office as part of their contract, no extra costs!

Facilities that Straightsell provide to support our customers include:

The Straightsell Help Centre, incorporating:

Support ticketing system, to effectively lodge and track all of your requests. Simply select one of the options provided and enter all requested information.

Straightsell Knowledge Base, to provide product assistance via help articles with step by step instructions on how to perform tasks and troubleshoot issues. Simply enter what you are looking to do into the search bar (e.g. upload images) and all relevant knowledge base articles will be displayed, or alternately browse using the available navigation options.

Telephone Support:

Telephone support is available on all business days between 9-5 PM AEST/AEDT, Monday to Friday, excluding public holidays.